Acmecarb

Shipping & Return Policy

Ship Time & Rates

We take great pride in processing in-stock parts orders as soon as we receive the order. Orders received before noon CST (Central Standard Time) have a better chance of leaving our facility the same day. UPS ground delivery is approximately 5-9 business days not including holidays. UPS Next Day Air, 2nd Day Air & 3-Day Select options are also available. Our online catalog will show your shipping charges before you make your final purchase. ACME does not charge an extra shipping or handling fee, we only pass along what UPS charges us.


 

Backordered items

If your part/parts are backordered, ACME will ship out as soon as possible. Your credit card will be billed for all items including backordered items. If excessive delays are anticipated, ACME will contact you.
 

Refused or Undeliverable Package Policy

Any package refused or undeliverable for any reason will incur both the original shipping charges plus an additional return shipping charge by UPS. Refused and undeliverable packages are returned to us via the same method in which it was originally shipped. When we receive the package, credit will be given for the purchase price less the original shipping charges and return shipping charges.
 

International Ordering and Shipping

We are happy to accommodate your international order (non U.S.). ACME only accepts wire transfer of funds directly to our bank (wire transfer fee is $11) and will not ship the parts until funds are received in full and confirmed by our bank. To proceed with an order, shop from our online catalog and e-mail HYPERLINK "mailto:Dlillie@acmecarb.com" Dlillie@acmecarb.com with the subject reading ACME Website International Order and the following info in the e-mail:

Part number & description
Quantity of each part desired
Website price (the web prices are at a discount from our normal retail prices)
Your name, company name, billing and shipping address & phone number

Upon submission of your order we will make you an invoice confirming the above info and let you know what your UPS shipping charges will be to your specific shipping location along with the $11 wire fee and info on how to wire funds to our bank. We will ship your order immediately upon receiving the wire transfer.
 

RETURN POLICY

When returning any item to ACME Alternate Fuel Systems (whether for warranty or just to return), you must complete the Authorization to Return Merchandise form. Shipping charges are not refunded. If you are returning an item, ship your package by insured parcel post, UPS or FedEx. acmecarb.com/redroosterdieseleconomizer.com is not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return shipping charges.

ACME will submit the claim to the manufacturer for warranty approval. Until the warranty is approved, all merchandise will be billed out at our normal selling price.

All claims for errors or shortages must be made within 10 days of receiving the merchandise. No returns will be processed/accepted without completing "Authorization to Return Merchandise" form.

  1. Parts returned must be in new original condition. Previously installed parts will not be accepted. Defective parts claims will be submitted per the manufacture's warranty policy.
  2. A 25% handling and restocking charge will be applied to all authorized returns after 15 days from the invoice date. Merchandise will not be accepted for return after 30 days from the invoice date.
  3. Electronic components will not be accepted for return. Defective electronic component claims must be submitted to the manufacturer for evaluation within 30 days from the invoice date.
  4. Special order (non-stock) parts or components will not be accepted for return.
     

Sepcial Order POLICY

Any product special ordered cannot be returned. Special order products are defined as, but is not limited to: any merchandise a customer orders that is not available in stock or not normally stocked or has been ordered at a customers request. All special orders are subject to pre-payment in full. Pre-payment is non-refundable/non-transferable. Shipping and handling charges are not refundable. Special order items are non-cancelable and non-returnable.